ITIL® Foundation
Released: 07-30-2014
Level: Beginner

Lesson Release: All at once
Certificate: Finish all lessons and pass quizzes in avg of 65%
Table of Contents
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Viewed Level
Introduction to ITIL
IT Service Management
Service Operations
Introduction to Service Operations
The Scope of Service Operations
The Value of Service Operations
The Five Processes of Service Operations
Event Management Definitions
The Purpose & Objectives of Event Management
The Scope of Event Management
The Purpose and Definition of Incident Management
The Objective and Scope of Incident Management
The Incident Management Model
Important Points about Incident Management
Integration of Incident Management with other Processes
The Purpose and Objective of Request Fulfilment
The Scope of Request Fulfilment
Problem Management Definition
The Purpose and Objective of Problem Management
The Scope of Problem Management
Proactive and Reactive Problem Management
Principals and Concepts of Problem Management
Problem Management Model
Keywords of Problem Management
Problem Management Relationships with Other Processes
The Purpose and Objective of Access Management
The Scope of Access Management
Four Functions of Service Operations
The Service Desk Function
The Role of the Service Desk
The Objective and Responsibilities of the Service Desk
Local Service Desk
Central Service Desk
Virtual Service Desk
The Technical Management Function
The Objective of Technical Management
IT Operations Management Function
The Objective of IT Operations Management
Responsibilities of Application Management
Application Management Roles
The Objective of Application Management
Application Management Versus Application Development
Role of Communication in IT
Service Operations Quiz
Service Transition
Service Design
Service Strategy
Continuous Service Improvement
Final Exam Quiz
Description

ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.

Price
1 hour: $ 0
1 Month: $ 1
3 Months: $ 2
Teacher

Courses by this teacher

Name Level Release Date
Planning, Protection and Optimization 07-29-2014
Information Security Management Advanced 10-09-2014
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