A practical exam for organizations that work according to ITIL^® and that apply IT Service Management. The emphasis is on operational principles and processes within the entire lifecycle of services. Analysis of services and continuity of delivery are essential.

Courses by this teacher

Name	Level	Release Date
Security Foundation (ISO 27002)		07-29-2014
Information Security Management Expert		07-29-2014
Service Offerings and Agreements		07-29-2014
Operation, Support and Analysis		07-29-2014
Release, Control and Validation		08-22-2014
PRINCE2® Foundation		07-29-2014
PRINCE2® Practitioner		07-29-2014
Service Strategy		07-29-2014
Service Design		07-29-2014
Service Transition		07-29-2014
Service Operations		07-29-2014
Continual Service Improvment		07-29-2014

Others:

-The ITIL^® Foundation certificate in IT Service Management*

-An accredited training by an accredited training provider

*Or the Foundation certificate in IT Service Management (based on ITIL^®) (version 2)  in combination with the ITIL^®Foundation bridge certificate.